Document

CyberShieldPro - 31 July, 2024

This document explains how our development team collects, uses, and safeguards the personal information of users ("you") of our services. This policy applies specifically to our CyberShieldPro solutions and does not cover our website or other products. As this policy may email, in-app alerts, or other notifications, provided we have your consent.

INFORMATION WE COLLECT AND DO NOT COLLECT

We prioritize transparency by clearly stating the data we do not collect. Specifically, we do not monitor or store information about your VPN usage, such as the apps, services, or websites you access. Additionally, we do not record your original or VPN server IP addresses We are committed to honesty and transparency about the data we collect to build trust. The information we gather is categorized below to help you understand its nature, collection method, and necessity.

DEVICE AND APPLICATION DATA COLLECTION

User Geodemographics: Sourced from the App Store and Google Play Store, showing user distribution by region (e.g., US-100,000,000).

Operating System Details: Recorded each time the CyberShieldPro app is launched (e.g., iOS 11.3.1-10,000,000).

Daily User Engagement: Tracked daily upon app usage (e.g., 2018/09/01-19,000,000).

Application Release: Logged with each use of the app (e.g., Version 6.1_132_432908b).

This information helps us understand user preferences, guide product development, and improve overall user satisfaction and app functionality.

VPN USAGE INFORMATION

These data points are collected solely for diagnosing issues and improving our VPN service. This data is deleted from our records after 96 hours.

Server Location: Automatically detected at the time of VPN connection (e.g., US-California server 1).

Connection Errors: Documented upon a failed VPN connection (e.g., Error_Userdoesnotallowconfiguration).

Connection Timestamp: Logged at the moment of VPN connection (e.g., Connected@15:30 2018/05/15).

Network Type: Captured through an analytics service provider (e.g., 4G).

ACCOUNT INFORMATION

Date of Account Creation: Captured automatically during registration (e.g., 2018/09/01).

Subscription Details: Recorded automatically upon purchase, detailing the start and end of the subscription period (e.g., 2018/09/01 - 2018/10/01).

This information is collected solely for providing customer support.

ADDITIONAL COLLECTED DATA

These metrics are crucial for evaluating our app's performance and the usage of specific features. They help us maintain our free VPN service and are not shared with external advertisers.

Analytics Information: Includes app crash reports and metrics on in-app feature interactions, collected through the use of the CyberShieldPro app.

Advertisement Identifiers: Such as the iOS advertising identifier (IDFA) or the Android advertising ID.

For more details on our analytics partners:

AppMetrica: Privacy Policy

Facebook: Privacy Explanation

Appsflyer: Data Privacy

COOKIE USAGE POLICY

Our website uses cookies to enhance functionality and user experience. We use three types of cookies:

Session Cookies: Preserve your site preferences and login details.

Google Analytics: Monitor site performance and evaluate marketing effectiveness. More details can be found in their Privacy Policy.

DEDICATION TO SAFEGUARDING YOUR PRIVACY

We are committed to protecting your personal data with strict safeguards:

Only essential personnel have access to sensitive data.

VPN connection data is deleted from our systems 96 hours after collection.

Our team continually updates our privacy practices to meet the latest legal standards. For privacy inquiries, contact us at support@cybershield-pro.com, and we will respond within 48 hours.

ADHERENCE TO GDPR

In compliance with the General Data Protection Regulation (GDPR), users within its scope have the right to:

Request deletion of their data, except for certain financial records needed for taxation.

Be informed about the data collected by CyberShieldPro as detailed in this policy.

Obtain a copy of their data, with a response time of up to 30 days.

Request correction of any inaccurate or incomplete personal information.

Request their data in a common format, which may take up to 40 days to provide.

Request cessation of data processing.

Object to the processing of their personal data and be informed about any profiling or automated decision-making based on their data.

CHANGES AND UPDATES TO THIS CyberShieldPro PRIVACY POLICY

Stay updated on any changes to this policy, as they may occur over time. Regularly visit this page for updates. Changes will be posted on our service with the date of the latest update. By continuing to use our service after an update, you agree to the new terms. If changes significantly impact your rights or obligations, we will inform you in advance through our service, your contact details, or other methods.

If you have any questions about this Privacy Policy, please contact us at support@cybershield-pro.com